Shipping policy

Last updated: October 2, 2026

This Shipping Policy explains how orders placed through Riving Store are processed and delivered.

Order Processing

Orders are processed after successful payment authorization.

Orders are generally processed during normal business days, excluding weekends and applicable public holidays.

The estimated processing time displayed on the website or communicated with your order should be considered separately from carrier transit time.

Shipping Rates

Available shipping methods and any applicable shipping charges are displayed during checkout before you complete your purchase.

Where free shipping is offered, the offer may be subject to the conditions displayed on the website.

Estimated Delivery

Estimated delivery dates or delivery windows may be displayed during checkout or provided after your order has been processed.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Carrier delays, severe weather, peak-season volume, customs procedures, service disruptions, incorrect addresses, and other circumstances outside our reasonable control can affect delivery.

Order Tracking

When tracking information is available, it may be sent to the email address or other contact information associated with your order.

Tracking information can require additional time to become active after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Lost or Damaged Packages

If your order arrives damaged, or if tracking indicates a delivery problem, contact us at support@rivingstore.com with your order number and relevant information.

We will review the situation and work with you and, where appropriate, the shipping carrier to determine the appropriate resolution.

International Orders

When international shipping is offered, the customer may be responsible for customs duties, import taxes, brokerage charges, or similar government-imposed charges unless checkout expressly states that these charges are included.

Customs procedures can also affect delivery times.