Refund policy

RETURN AND REFUND POLICY

Last updated: October 2, 2026

We want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order.

30-Day Return Policy

We accept eligible return requests made within 30 days after the customer receives the order.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with any original tags, accessories, manuals, and packaging included.

A receipt or other proof of purchase may be required.

To request a return, contact us at:

Email: support@rivingstore.com

Please do not send a product back without first contacting us. We will provide return instructions and, when applicable, the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged in transit, or different from what you ordered, contact us as soon as reasonably possible at support@rivingstore.com.

Please include your order number and, where appropriate, photographs showing the issue.

If we confirm that the product arrived damaged, defective, or incorrect, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

Non-Returnable Items

Certain products cannot be returned where applicable, including:

Perishable goods;
Custom or personalized products;
Personal-care goods that have been opened or used where return would create a hygiene or health concern;
Hazardous materials, flammable liquids, or gases;
Gift cards;
Products specifically identified as final sale where permitted by applicable law.

If you are uncertain whether your item is eligible for return, contact us before sending it back.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

Exchanges

If you want a different product, size, color, or variation, contact us at support@rivingstore.com.

Where an exchange is unavailable, you may return an eligible product under this policy and place a new order separately.

Refunds

After we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges, if any, are non-refundable except when required by law or when the return results from our error, a defective item, or an item damaged in transit.